Shipping policy

SHIPPING POLICY

DELIVERY

They may vary depending on the delivery area. From $2000, delivery fees will be waived (Canada only).

DELIVERY TIMES

Delivery times vary depending on the delivery area. 

Canada and USA : 3 to 9 business days

Europe : 6 to 12 business days

Rest of the world : 7 to 15 business days

Express delivery available.

Our items are delivered worldwide, according to the address of your choice as indicated during the ordering process. It is your responsibility to provide us with all the necessary details for the proper delivery of your order. You will be delivered within an average of 5 business days from the receipt of your order by Gemwheel.

REFUND POLICY

RIGHT OF WITHDRAWAL – SATISFACTION GUARANTEE OR REFUND

If the product does not meet your expectations, you must return it in its original packaging, in perfect resale condition, within 10 days after its recieved by you at Gemwheel, 460 Sainte Catherine Ouest, office 919, Montreal, QC. H3B 1A7.

We commit to refunding the item by bank transfer, check, or other means of payment within 15 days of its receipt by us under the following conditions :

• If the package is returned in its entirety, we will refund the price of the item. Any return shipping costs and insurance for sending the item remain the responsibility of the customer.
• If the item is returned due to our responsibility, we will refund the item and any return shipping costs.

BUY AN ITEM

When you purchase one or more item(s) on the Website, you agree that :

• You have inquired, before any purchase, about the fees you may incur, such as customs fees, duties, and taxes.
• You have asked Gemwheel all the questions you wished to ask and requested more photos of the item if you deemed it necessary.
• You acknowledge that the purchased item is representative of the seller's listing and that you have read the item description in its entirety and the information about the seller.
• When you purchase an item, you must indicate to Gemwheel whether you want the item delivered to you or if you wish to pick it up at Gemwheel's location in person. If applicable, you must make an appointment with Gemwheel at least forty-eight (48) hours in advance to pick up the item.
• Gemwheel will provide proof of shipment of the item when it is dispatched.
• You will assume responsibility and ownership of the purchased item as soon as it is delivered to the agreed delivery address or, if you do not have the purchased item delivered, as soon as you have it in your possession. Gemwheel is not responsible for the loss or damage of the item during shipping. The buyer is responsible for obtaining any insurance to cover the loss or damage that the item may suffer during shipping.
• In the event that you have not received the item within a reasonable time following its shipment, you are responsible for taking all necessary steps with your insurance company to obtain a refund.